Support
Questions or concerns? Email support@textbound.app. We reply within 2 business days, and to safety reports within 48 hours.
If you need help right now
Textbound's characters are AI and can't help in an emergency.
- 988 Suicide & Crisis Lifeline: call or text 988
- Crisis Text Line: text HOME to 741741
- In immediate danger: call 911
Subscriptions
How do I cancel?
On your iPhone, open Settings > [your name] > Subscriptions > Textbound and tap Cancel. Cancel at least 24 hours before your trial or period ends to avoid the next charge. Deleting the app doesn't cancel it.
How do I get a refund?
Apple handles payments and refunds. Request one at reportaproblem.apple.com.
I paid but the story is still locked.
In the app, open the paywall or Settings and tap Restore Purchases. If that doesn't work, email us with the date of purchase.
The story
When do new scenes arrive?
On your story clock: the evening you picked during setup. Change it any time in Settings. Notifications are optional; if they're off, the next scene waits for you in the app.
I don't like his last reply.
Tap reroll to get a different one. If a message is inappropriate, press and hold it and tap Report.
Your data
- What he remembers: open "What he knows" to edit or delete any memory, or tap Forget everything.
- Delete chats or your account: Settings > Your data, or Settings > Delete account.
- More in our Privacy Policy and Safety page.
Report a concern
To report a message, press and hold it in the app and tap Report. To report anything else, including a user you think is under 18, email support@textbound.app.